If you did not receive a confirmation email for the subscription purchase and the account did not upgrade, you can contact Invoice2go Support for assistance.
In submitting your support request, please provide the following:
- Your Account ID
- A screenshot of the confirmation email (if possible)
- Enter Account Did Not Upgrade as the subject title or question in your support request
The confirmation email displays your company name, the subscription/plan you have purchased, currency and amount paid, payment details and the transaction number.
To help ensure that a subscription purchase goes through, here are a few tips:
- Use Google Chrome
- Use a strong and consistent internet connection
- Have sufficient funds in your account