My Account Did Not Upgrade

If you did not receive a confirmation email for the subscription purchase and the account did not upgrade, you can contact Invoice2go Support for assistance.

In submitting your support request, please provide the following:

  • Your Account ID
  • A screenshot of the confirmation email (if possible)
  • Enter Account Did Not Upgrade as the subject title or question in your support request

The confirmation email displays your company name, the subscription/plan you have purchased, currency and amount paid, payment details and the transaction number.

To help ensure that a subscription purchase goes through, here are a few tips:

  • Use Google Chrome
  • Use a strong and consistent internet connection
  • Have sufficient funds in your account
Have more questions? Submit a request