Refund a Customer's Payment

 

You can issue card payment refunds at anytime. Depending on your customer’s bank, the refund will show up anywhere between 5-10 business days after the refund is issued.

Refunds can be whole or partial; you can refund any amount up to the original amount of the charge.

When you refund a charge, the fees you paid to process the charge are also returned to you — after charging and then completely refunding a payment, the net cost is zero. If you partially refund a charge, you are refunded the prorated portion of the percentage cost. Fixed transaction fees are non-refundable (e.g. $0.30 in the US).

For example, if you refund $50 of a $100 transaction, Stripe will then refund 50% of the initial $3.20 transaction cost and will credit $1.45 back to your account. *Note that the 50% is deducted from the $2.90 processing fee; the $.30 fixed transaction fee is not included in the refund.

iPhone and iPad

  1. Open the invoice the payment was made on
  2. Scroll to the bottom and tap Paid
  3. From the payments list, tap the card payment
  4. Tap the payment
  5. Tap Refund
  6. Select Yes to confirm

Android

  1. Open the invoice the payment was made on
  2. Scroll to the bottom and tap Paid
  3. From the payments list, tap the card payment
  4. Tap the payment
  5. Tap Refund
  6. Select Yes to confirm

Web

  1. Open the invoice the payment was made on
  2. Scroll to the bottom and click Paid
  3. Click the X button next to the payment
  4. Click Yes when prompted to confirm the refund

Helpful Tips

  • If your customer paid by card, do not give them a cash refund — this is a common fraud scenario.
  • Refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your customer's bank statement, and a separate credit is not issued.
  • Refunds can't be cancelled. If you'd like to charge your customer for the amount that you have refunded, you can create a new charge for your customer.
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