Android Issue: Invoices Not Sending As Attachments Via Gmail App

We’ve heard from a few customers on Android devices who have experienced issues sending invoices as attachments via their Gmail app. We are currently investigating this, and apologize for the inconvenience as we work to resolve the issue.

 

Please Note: As a workaround, download the latest version (Android v10.25), and your emails will contain a link to your invoice, where your customers can download and pay.

 

In the meantime, please try the following steps to email your documents with attachments included:

  1. Download the latest version of the app which contains a link to your invoice (instead of an attachment) where your customers can download and pay.

  2. Navigate to Settings > Client Communication > Default Email Message and enable the option to 'Use a generic message.' Then try sending your document without making any modifications to the subject line or email description.

 

We'll be sure to keep you updated when more information becomes available. Thank you very much for your patience as we work to resolve this issue.

 

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