Support for Invoice2go Desktop Has Now Ended

Support for Invoice2go Desktop has now officially ended as of October 31, 2017. This version of Invoice2go has been replaced by a new cloud-based product, which allows you to create and send invoices on the go, from your smartphone, tablet or computer.

Will I be able to continue to use Invoice2go Desktop?

Yes, you can continue to use Invoice2go Desktop. You will no longer be charged a subscription fee and will no longer be prompted to input an Activation Key each year.

However, as of October 31st, 2017, Invoice2go will no longer be offering support for this product. The product will remain in its current form and no fixes, updates, or online technical assistance will be available.

Our support team will not be able to assist you with any type of troubleshooting.

What does this mean?

Invoice2go Desktop will continue to work for the time being. However, external changes such as updates to your computer’s operating system may cause it to break and result in loss of data in the future.

If your computer breaks or you upgrade to a new one, you will not be able to use Invoice2go Desktop on your new computer. You will not be able transfer your software or historical data to a different computer.

What should I do?

It’s important to be aware of the risks associated with continued use of Invoice2go Desktop.

If you choose to continue using the product, ensure you are backing up your data on a weekly basis. That way, you will be able to access your invoice history and most important data. We suggest housing this in the Cloud, so that in the instance that your computer does break, you will still be able to access it.

Additionally, to further protect your Invoice2go Desktop software, consider using a backup software that regularly backs up your entire computer; however, please note that there is no guarantee that your information and/or software will be fully recoverable in the event of an issue.

If you would rather move onto our new cloud-based app, our support team can help get you set up with a new account. Please note that the new app will not contain any of your Invoice2go Desktop data and we will not be able to migrate it into our new product. If you would like access to your historical information, you would need to either manually re-enter this information into the new app, or reference a copy of your historical information offline.

How do I backup my data from Invoice2go Desktop?

It’s best practice to backup your data at least once per week. To back up from Invoice2go Desktop follow these instructions:

Export your customers and products lists:

  1. In the tools menu, click the Company tab
  2. Click Open Lookup List
  3. Click Customers (click Products when exporting product list)
  4. Click Export
  5. Save file to a location
  6. Repeat for product list

Backup your company:

  1. Click File
  2. Click Backup & Restore Wizard (F10 shortcut)
  3. Click Take a backup of my file
  4. Click Backup
  5. Choose the backup location
  6. Save the backup (downloading times may vary depending on size of file)
  7. Repeat backup for each company (each company needs its own separate backup file)

How do I update to the cloud-based app?

Our customer support team is ready to help you get set up on the new Invoice2go cloud-based app. Your data from Invoice2go Desktop will not be available in the new app, so we recommend taking a backup of all of your Invoice2go Desktop data in case you need it. You can either manually copy this across to the new app, or simply keep it as a reference guide.

We understand that it may take some time to familiarize yourself with the new app so we’re offering you a complimentary 1 year subscription to either our Standard plan if you update by June 1, 2018. Please note that your account will renew at full price following your complimentary first year subscription. To view a list of all plan types and prices, click here.

Please, contact support when you are ready to update or if you have any questions.

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