Reactivating Disabled Stripe Accounts

After you receive your first payment, you must link your bank account to Stripe within 7 days of receiving your first payment or your account will be disabled and you will no longer be able to accept future payments.

Stripe disables payments accounts that have linked their bank account to help prevent fraud.

Stripe requires your bank information to validate your business and comply with government regulations. If you have a PayPal business account with a bank account, you may provide this as your bank.

Once you link your bank account with Stripe and complete the activation process, your account will be reactivated and you will be able to resume accepting payments online.

iPhone and iPad

    1. Go to Settings
    2. Tap on Client Payment options
    3. Tap on Accept card payments
    4. Toggle on the option to accept Credit and debit card payments
    5. From the “Set up direct deposit” page, tap on Link my bank account
  • If your account email you used to sign up for Invoice2go is already registered with a Stripe account, then sign into Stripe with your Stripe login credentials to link your bank account
    1. Enter your company information and bank details on the Stripe account registration form
  • If you don’t have a website, leave the placeholder website “merchants.2go.com” in place
  1. Tap on Authorize access to this account

Android

    1. Tap on Client Payment options
    2. Tap on Accept card payments
    3. Toggle on the option to accept Credit and debit card payments
    4. From the “Set up direct deposit” page, tap on Link my bank account
  • If your account email you used to sign up for Invoice2go is already registered with a Stripe account, then sign into Stripe with your Stripe login credentials to link your bank account
    1. Enter your company information and bank details on the Stripe account registration form
  • If you don’t have a website, leave the placeholder website “merchants.2go.com” in place
  1. Tap on Authorize access to this account

Web

    1. Go to Settings
    2. Click on Client payment options
    3. Toggle on the option to accept Credit and debit card payments
    4. From the “Set up direct deposit” message, click on Link my bank account 
  • If your account email you used to sign up for Invoice2go is already registered with a Stripe account, then sign into Stripe with your Stripe login credentials to link your bank account 
    1. Enter your company information and bank details on the Stripe account registration form 
  • If you don’t have a website, leave the placeholder website “merchants.2go.com” in place
  1. Click on Authorize access to this account

Do these steps look different? If so, you may be using a previous Invoice2go version. See instructions here.

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