Contact our dedicated banking support team at firstname.lastname@example.org immediately if you suspect you’re a victim of fraud. Your Visa debit card will be frozen and we’ll investigate any suspicious transactions.
What can I do to help protect my card?
How can I protect my card from authorized transactions?
Your card comes with zero liability protection at no extra cost.
If you haven’t shared your card or unique PIN with anyone, and you report suspicious transactions to us immediately, you’ll be reimbursed for unauthorized card transactions.
How to identify a scam
Online scams are on the rise. Scammers will tempt you to enter sensitive info e.g. your bank account details using convincing (yet fake) emails or texts - known as Phishing.
If you’re not sure a message came from us, don’t open or click a link - it could result in fraudsters accessing your bank account. Instead, contact us immediately through Live chat in the app (Tap More, tap Help, then tap Chat in the app or go to our Help Center and click on the logo in the bottom right corner of this article.)