Invoice Status Not Changing After Customers View Email

To help provide better visibility in sending documents to your customers, Invoice Status allows you to see when your customers have opened the documents you’ve sent them.

If you are currently subscribed to either the Pro, Enterprise, or Unlimited plans and the status for a particular document does not change when a customer opens your email, the status may not have changed for the following reasons:

Tracking Removed

  • Your customer may have an email provider that removes tracking from their emails, which prevents Invoice2go from knowing when your customer opened your email. Even if your customer’s email provider has removed tracking, please note that document statuses will change if your customer opens the email and then clicks either the Pay now or the I’ve already paid this buttons.

Sending Emails on Android

  • You have emailed your document from an Android device. Unfortunately, due to current Android limitations, if you are sending documents from an Android device, the status of your document will not change when you customer opens the email; however, if your customer opens the email and then clicks either the Pay now or the I’ve already paid this buttons, then your document status will change from Sent to Opened.

Feature Not Included in Subscription

  • You are currently subscribed to Invoice2go’s Starter plan. Invoice Status is an Invoice2go premium feature and will be automatically enabled if you have subscribed to either the Pro, Enterprise, or Unlimited plans. If you are currently on Invoice2go's Starter plan, upgrade now to use Invoice Viewed.
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