With our reviews feature, when a customer pays an invoice online, they will be prompted to leave a review for your business. Along with a 1-5 star rating for several different categories, your customer will also be asked to leave a comment on the job.
How does it work?
When your customer fully pays an invoice online, they will be given the option to rate your business and leave a short review. Your customer will have the chance to give a 1-5 star rating on five different categories including communication, timeliness, quality, value, and general experience.
Please note, your customers will not be asked to leave a review if they partially pay an invoice, and reviews will be limited to one per customer.
How do I enable reviews?
To enable reviews, please refer to the following steps.
iOS and Android
- Tap the Profile icon in the top right corner
- Tap Company info
- Tap Reviews
- Toggle on Allow reviews
Web
- Click on your Company name in the top right corner
- Click on Account & settings
- Click on Reviews
- Toggle on Allow reviews
Are reviews public?
Not unless you choose for them to be. Once your customer leaves you a review, it will be housed within the Company info section of your account. On the web version of the application, they will be housed within the Reviews section of your Account & settings. These reviews will be 100% private within the app, meaning only you can see them unless you choose to share them somewhere.
If you would like to publish reviews you receive directly on your Instant Website, check out this article to learn how.
What if my customer doesn’t want to leave a review?
If your customer does not want to leave a review, that’s no problem at all. There is no obligation on your customer’s end to leave a review, nor will it impede their ability to pay your invoice online.
What if my customer doesn't pay online but wants to leave me a review?
If your customer pays an invoice through an offline method (cash, check, etc), but you would like for them to leave you a review, no need to worry. You can request a review through the following steps.
iOS and Android
- Tap the Profile icon in the top right corner
- Tap Company info
- Tap Reviews
- Tap Request reviews at the bottom of the page
- Select the client you’d like to review your business
- This will pre-populate an email to your customer requesting a review which you can edit and then send to them
Web
- Click on your Company name in the upper right corner
- Click on Account & settings
- Click on Reviews
- Click on Request a review
- Select the customer you’d like to review your business
- This will pre-populate an email to your customer requesting a review which you can edit and then send to them