If you are unable to log in to your account, please follow the steps below to help troubleshoot the issue.
I forgot my account password
- Check if the password is typed correctly
- If you do not remember your password, you can reset it here
I keep entering the correct password, but it keeps asking me to sign in
If you have entered the correct password but are still unable to log in, it is possible your Invoice2go app version may not have been updated in a while. In this case, simply update the app version to the latest software version via either the Apple App Store (iOS) or the Google Play Store (Android).
I forgot my account email
- Check if the email is typed correctly
- If you still are unable to locate your account email, please contact our support team.
I'm receiving a "link expired" message when I click on the password reset link
In our password reset emails, only one reset password link can be active at a time, so if you click on the password reset email more than once, only the most recent one is valid and should be used. Additionally, the password reset link will expire after 24 hours.