Refund a Customer’s PayPal Payments

You can issue PayPal payment refunds at anytime either from within the Invoice2go app or from your PayPal account. Depending on your customer’s bank, the refund will show up anywhere between 5-10 business days after the refund is issued.

Invoice2go only supports full refunds.

If you are trying to refund a customer payment but haven’t granted Invoice2go permission to do so yet, Invoice2go will prompt you to authorize your PayPal account with Invoice2go. Once you complete the authorization, you can proceed with refunding your customer’s payment.

iPhone and iPad

  1. Open the invoice the payment was made on
  2. Under the Balance due line, tap on Paid 
  3. From the payments list, select the payment you want to issue a refund
  4. Tap Refund
  5. Tap Yes when prompted to confirm the refund

Android

  1. Open the invoice the payment was made on
  2. Under the Balance due line, tap on Paid 
  3. From the payments list, select the payment you want to issue a refund
  4. Tap Refund
  5. Tap Yes when prompted to confirm the refund

Web

  1. Open the invoice the payment was made on
  2. Under the Balance line, click on Payment History 
  3. Hover over the payment, click on Refund
  4. Click Yes when prompted to confirm the refund

Helpful Tips

  • If your customer paid by card, do not give them a cash refund — this is a common fraud scenario
  • Refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your customer's bank statement, and a separate credit is not issued
  • Refunds cannot be cancelled. If you'd like to charge your customer for the amount that you have refunded, you can create a new charge for your customer

Do these steps look different? If so, you may be using a previous Invoice2go version. See instructions here.

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