If you are unable to log in to your Invoice2go account, please follow the steps below to help troubleshoot the issue.
I forgot my account password
- Check if the password is typed correctly
- If you do not remember your password, you can reset it here
I keep entering the correct password, but it keeps asking me to sign in
Your account has updated to the new and improved Invoice2go, but you are using an older app version on this device. As a result, your current app version is not compatible with the new Invoice2go — please update your app via the Apple App Store (iPhone & iPad) or the Google Play Store (Android).
I'm receiving an 'Item Does Not Exist' error when trying to log in
We are currently experiencing an issue where some iOS users are receiving an 'Item Does Not Exist' error when attempting to log in. Our team is currently working to resolve this issue and apologize for any inconvenience it causes you or your company.
In the meantime, the issue can be resolved by deleting and reinstalling your app. If you are still experiencing issues after deleting and reinstalling, please contact our support team.
I forgot my account email
- Check if the username is typed correctly
- You might have used another email address as the username for your account
- If you are logged in to your account on a mobile device, you can view your username by going to Settings > Account details > Email
I'm receiving a "link expired" message when I click on the password reset link
In our password reset emails, only one reset password link can be active at a time, so if you click on the password reset email more than once, only the most recent one is valid and should be used. Additionally, the password reset link will expire after 24 hours.
I am not sure whether I have a Cloud2go account
If you created your company using the new Invoice2go app (for iPad, iPhone and Android) or on the web app then you have a Cloud2go account. These versions of Invoice2go work exclusively with Cloud2go. You will be able to log in with your username and password.
A company created with the old Invoice2go Paid app is a standalone company and does not have Cloud2go by default. You will have a Cloud2go account if you specifically set it up in this app and uploaded everything to the cloud.
The sign in option in the app asking for your username and password are for users with a Cloud2go account. If you have not set up Cloud2go for your company, you will not be able to sign in.
If you're still having trouble with determining whether or not you have a Cloud2go account, please compare your app logo with the visuals below.
Invoice2go Versions Without Cloud2go
Users who purchased Invoice2go for a one-time fee on their mobile device or desktop computer have access to the version without Cloud2go. This means that your information is only accessible on that device.
Invoice2go Versions With Cloud2go
Users who are currently on an Invoice2go subscription plan (Starter, Pro, Enterprise, Unlimited) can take advantage of our Cloud2go applications. This means that your information is readily available between devices.
Do these steps look different? If so, you may be using a previous Invoice2go version. See instructions here.