You might be asked to upload your identity documents again if:

• there was an issue with the image quality

• the information on the document doesn’t match what you entered in your Invoice2go Card Payments application.

To ensure your documents are accepted the first time, follow this checklist:

• Make sure all document details (for example, names, addresses, ID numbers, other business info) match exactly what you entered in your application.

• Upload separate files for each side of the document.

• Ensure the document is legible, not blurry or cropped.

• Place the document straight, not upside down or angled.

If you need to correct any information you entered in the application, please contact us.