Passing service fees for Invoice2go Money Card Payments to customers is only available to a small user group at this time. If you are not part of this group, this feature is unavailable in your account. We will update this article when and if this feature becomes the standard experience for all users.

If your customer wants to pay an invoice online through Invoice2go Money Card Payments, you can elect to turn on a feature that passes to your customer the Service Fees Invoice2go charges you for processing Invoice2go Money Card payments.

Invoice2go offers this feature as a service to our customers. If you enable this feature, you are responsible for complying with any applicable Card Network Rules.

Please note that depending on where your business or your customer is located, state laws may not allow you to pass these Service Fees to your customers. Before you use the fee pass-through feature, make sure you are familiar with applicable laws and regulations in your area for passing service fees on to customers. You, and not Invoice2go are responsible for complying with all applicable state laws and Card Network Rules related to turning on this feature and passing Service Fees to your customers.

Is this feature available for all transactions? 

This feature will only be available if your client is paying an invoice through Invoice2go Money Card Payments using a credit card. If your client is using a debit card to pay an invoice, you won’t be able to pass the service fee on to them.

How do I turn on fee pass-through?

First, you must enable Invoice2go Money Card Payments in your client payment options. Once you have Invoice2go Money Card Payments enabled, you will see the option to pass the fee through to your customer.

iOS and Android

1. Tap the profile icon in the top right corner
2. Tap Client payment options
3. Toggle on Pass on card payment fees 
   • Before you can enable this feature, you will need to read and accept the terms and conditions 

Web

1. Click on your company name in the top right corner
2. Click on Account & settings
3. Click on Client payment options
4. Toggle on Add online fee 
   • Before you can enable this feature, you will need to read and accept the terms and conditions 
5. Click on Save

How does it work? 

When your customers go to pay your invoice online, the service fee will be presented with their total amount due within the payment portal. Let’s take an example with an invoice total of $100 sent out by an Invoice2go user on the Premium plan. If the user’s customer pays online using a domestic credit card through Invoice2go Money Card Payments, they would be prompted to pay $102.99, and $100 will be deposited into the user’s bank account. 

The formula used is (Invoice Total) / (1 - % Fee). In the case above, this would work out to (100) / (1- 2.9%) = 100 / .971 = 102.986.

Please note that the online service fees are determined by several factors, including plan type, card type, and cardholder country. Depending on your customer’s card payment type, this amount may not cover all associated fees. 

What if my customer partially pays the invoice?

The service fee applies to the partially paid amount.