Refund a Customer’s PayPal Payment

You can issue PayPal payment refunds at anytime either from within the Invoice2go app or from your PayPal account. Depending on your customer’s bank, the refund will show up anywhere between 5-10 business days after the refund is issued. Since refunds are processed through PayPal, please make sure to review their policy in relation to refunds and fees. 

iOS and Android

  1. Open the invoice from your Paid invoices folder
  2. Tap Transaction history
  3. Tap the card payment that you wish to refund
  4. Tap Refund payment
  5. Tap Yes- issue refund to confirm

Web

  1. Open the invoice from your Paid invoices folder
  2. Click on View transaction history on the right side of the screen
  3. Click on the carrot 'v' symbol to the right of the payment you wish to refund, and click on Refund 
  4. Click on Refund again to confirm

Helpful Tips

  • If your customer paid online, do not give them a cash refund — this is a common fraud scenario
  • Refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your customer's bank statement, and a separate credit is not issued
  • Refunds cannot be canceled. If you'd like to charge your customer for the amount that you have refunded, you can create a new charge for your customer

 

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