Customer Reviews

We think your business is 5 stars. Now your customers can say so too. Included in your Invoice2go subscription is the ability to have your customers leave your business a review. When a customer pays an invoice online, they will be prompted to leave a review for your business. Along with a 1-5 star rating for several different categories, your customer will also be asked to leave a comment on the job. 

How does it work? 

When your customer fully pays an invoice online, they will be given the option to rate your business and leave a short review. Your customer will have the chance to give a 1-5 star rating on five different categories including communication, timeliness, quality, value, and general experience.

Please note, your customers will not be asked to leave a review if they partially pay an invoice, and reviews will only be limited to one per customer.

Are reviews public?

No. Once your customer leaves you a review, it will be housed within the Invoice2go app within the Company info section of your profile. On the web version of the application, they will be housed within the Reviews section of your Account & settings. These reviews will be 100% private within the app, meaning only you can see them unless you choose to share them somewhere.

However, we are working on allowing you to add your reviews to your Invoice2go instant website in the future. 

What if my customer doesn’t want to leave a review? 

If your customer does not want to leave a review, that’s no problem at all. There is no obligation on your customer’s end to leave a review, nor will it impede their ability to pay your invoice online. 

What if my customer doesn't pay online but wants to leave me a review?

If your customer pays an invoice through an offline method (cash, check, etc), but you would like for them to leave you a review, no need to worry. You can request a review through the following steps. 

iOS and Android

  1. Tap on the Profile icon in the top right corner
  2. Tap on Company info
  3. Tap on Reviews
  4. Tap on Request reviews at the bottom of the page 
  5. Select the customer you’d like to review your business 
    • This will pre populate an email to your customer requesting a review which you can edit and then send to them

Web

  1. Click on your Company name in the top right corner
  2. Click Account & settings
  3. Under Company, click on Reviews
  4. Click on Request a review
  5. Select the customer you’d like to review your business 
    • This will pre populate an email to your customer requesting a review which you can edit and then send to them

What does it look like?

Your customer’s view:

Leaving_a_Review.gif

 

Your view:

Accessing_Reviews_30fps.gif

 

Why would I want reviews? 

Reviews are a great way to get an idea of what you’re doing great at, and what improvements you may need to make to improve your customer’s experience. Additionally, gathering up some great reviews can help show off the great work you do to prospective customers. 

What if I don't want reviews? 

If you do not want to receive online reviews from your customers, you can turn the feature off using the following steps.

iOS and Android

  1. Tap on the Profile icon in the top right corner
  2. Tap on Company info
  3. Tap on Reviews
  4. Toggle off Allow reviews

Web

  1. Click on your Company name in the top right corner
  2. Click Account & settings
  3. Under Company, click on Reviews
  4. Toggle off Allow reviews

What do I need to do? 

To use the reviews feature, please make sure your Invoice2go app is running on the latest version via the Google Play or Apple app stores.

Have more questions? Submit a request