With our reviews feature, when a customer pays an invoice online, they will be prompted to leave a review for your business. Along with a 1-5 star rating for several different categories, your customer will also be asked to leave a comment on the job.
How does it work?
When your customer fully pays an invoice online, they will be given the option to rate your business and leave a short review. Your customer will have the chance to give a 1-5 star rating on five different categories including communication, timeliness, quality, value, and general experience.
Please note, your customers will not be asked to leave a review if they partially pay an invoice, and reviews will be limited to one per customer.
How do I enable reviews?
To enable reviews, please refer to the following steps.
iOS and Android
- Tap the Profile icon in the top right corner
- Tap Company info
- Tap Reviews
- Toggle on Allow reviews
Web
- Click on your Company name in the top right corner
- Click on Account & settings
- Click on Reviews
- Toggle on Allow reviews
Are reviews public?
Not unless you choose for them to be. Once your customer leaves you a review, it will be housed within the Company info section of your account. On the web version of the application, they will be housed within the Reviews section of your Account & settings. These reviews will be 100% private within the app, meaning only you can see them unless you choose to share them somewhere.
What if my customer doesn’t want to leave a review?
If your customer does not want to leave a review, that’s no problem at all. There is no obligation on your customer’s end to leave a review, nor will it impede their ability to pay your invoice online.
What if my customer doesn't pay online but wants to leave me a review?
If your customer pays an invoice through an offline method (cash, check, etc), but you would like for them to leave you a review, no need to worry. You can request a review through the following steps.
iOS and Android
- Tap the Profile icon in the top right corner
- Tap Company info
- Tap Reviews
- Tap Request reviews at the bottom of the page
- Select the client you’d like to review your business
- This will pre-populate an email to your customer requesting a review which you can edit and then send to them
Web
- Click on your Company name in the upper right corner
- Click on Account & settings
- Click on Reviews
- Click on Request a review
- Select the customer you’d like to review your business
- This will pre-populate an email to your customer requesting a review which you can edit and then send to them